Frequently Asked Questions

    How long does shipping take?

    Shipping may take 4-10 business days once payment has been confirmed and processed. Payment processing takes 1-3 business day(s). Once payment is processed, a confirmation email will be sent over to the customer with a tracking number.

      What materials are used in your jewelry?

      All Frosty Chainz products are crafted with high quality and authentic 14K and 18K gold and sterling silver. 


      Does Frosty Chainz stand behind their products?

      All Frosty Chainz jewelry is covered under a lifetime warranty for all manufacturing defects. Frosty Chainz strives to provide customers with the best care and service to ensure 100% customer satisfaction. We will provide replacement or credit for any manufacturing defects. 

      What is the return policy?

      At Frosty Chainz, customer satisfaction is our top priority. Within 30 days of delivery if you are not 100% satisfied with your purchase you may request an exchange, refund or credit for future Frosty Chains purchases. All exchanges must be returned in a ‘new-like’ quality. To begin your return process contact us at

      Refunds and exchanges may take up to 10 days to process from the date we receive your return.